Legal information

The diverse and bi-national nature of companies within Getlink means that each company issues Privacy Notices for their staff and their customers as appropriate. You can read these Notices by checking the company website below. Each Privacy Notice describes how the company uses personal data.

• Getlink Group
• Eurotunnel Le Shuttle
• Eurotunnel Freight
• Europorte
• CIFFCO
• Eleclink
• Sherpass

We collect and process personal data when you interact with us. The type of personal data collected depends on your relationship with each group company and is specified on each Privacy Notice.

Getlink companies work with trusted partners to ensure we provide high quality services and comply with the law and best practice. The range of services provided is diverse and set out within each group company’s website.

Each Privacy Notice describes how the company uses personal data and the legal basis for its use. The legal basis for use depends on your relationship with the Getlink companies but includes:

• Where necessary to fulfil a contract, or take steps linked to a contract
• Where necessary for the company’s legitimate interests
• Where you give consent
• For purposes which are required by law.

That depends on your relationship with us and the type of information we keep. Timescales vary if, for example you are a customer of Eurotunnel or a staff member with Sherpass. The time for which data is kept is set out in each group company Privacy Notice.

We share personal data with other members of the Getlink companies to administer and manage group functions, with trusted third parties, such as our professional advisers and auditors, with government authorities and/or law enforcement officials and with other third parties providing services for the purposes set out in each group company Privacy Notice.

The accuracy of the information that we hold about you is important to us. If any of the information that we hold is inaccurate or out of date, please let us know using the contact details set out at the end of this Privacy Notice. You have the right:

• To ask for a copy of your personal data
• To have your personal data corrected if it is inaccurate or incomplete
• To have your personal data deleted
• To restrict the processing of your personal data
• To obtain the personal data you provide in a structured, machine readable format and ask us to share (port) this personal data to other organisations
• To object to processing in some circumstances.

Where we have asked for your consent, you may withdraw consent at any time but this will not affect any processing which has already taken place at that time.
These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.
If you wish to exercise these rights, please contact us using the details below.
If you have unresolved concerns you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

We take security seriously. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Some Getlink companies’ websites contain links to third party websites. Those third parties are required to comply with data protection principles and legal obligations. While we do our best to ensure that any linked websites associated with us operate to the highest standards we do not control the way they may process your personal data. We recommend that you read the Privacy Notice when you enter a new site and do not proceed unless you are sure your personal data will be treated properly.

Getlink companies’ websites contain cookies. Our Cookie Policies explain how cookies work and how you can manage them.

• Getlink Group: cookies policy
• Eurotunnel Le Shuttle
• Eurotunnel Freight
• Europorte
• CIFFCO
• Eleclink
• Sherpass

We keep our Privacy Notices under regular review and may update them periodically. When necessary we may also actively advise you of specific data handling activities or significant changes to our Privacy Notices as required by applicable law.

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, feel free to discuss these with our Data Protection Officer, who can be contacted at:

• Email: DPO@getlinkgroup.com
• By post in the UK: Getlink Data Protection Officer, UK Terminal, Ashford Road, Folkestone, Kent CT18 8XX
• By post in France: Getlink Data Protection Officer, Siege Exploitation, B.P. 69, 62904 Coquelles Cedex, France.

Your data controller will be Getlink S.E with which you have a relationship. Please check the appropriate Getlink company Privacy Notice for details.

Sherpass is a entity of GETLINK S.E.

This Privacy Notice applies to the processing of personal data, which means information about an identifiable individual (“you”) that Getlink (or a Getlink group company if applicable) (“the Company” or “we” or “us” or “our”) collects and processes via the Website www.sherpass.tech

It also describes your data protection rights, including a right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “What are your choices and rights?” section below.

We may also provide you with additional information when we collect personal data, where we feel it would be helpful to provide relevant and timely information.

We collect and process personal data when you interact with us, including when you subscribe to our email alerts to receive Getlink news. This includes:

• Your name
• Your email address
• Information related to the browser or device you use to access our website, your IP address and cookie preferences
• Any additional personal data provided by you if you contact us.

We collect, use and store your personal data for the following purposes:

• Where necessary for our legitimate interests, as listed below, and where these interests are not overridden by your data protection rights:
  – The use of your information to provide the services you have requested and to respond to comments and requests you may send us
  – Monitoring the use of our websites and the use of personal data to help us improve and protect our services and websites, both online and offline.
• Where you have given consent:
  – We will set cookies and use similar technologies in accordance with our cookie policy and the information provided to you when these technologies are used
  – On other occasions, when we ask for your consent, we will use the data for purposes that we will explain at the time.
• For purposes which are required by law:
  – In response to requests from government law enforcement authorities conducting an investigation.

We have carried out balancing tests for all the data processing we carry out on the basis of its legitimate interests, which we have described above. You can obtain information on our balancing tests by contacting us on the details below.

In certain circumstances we will not be able to provide the services you have requested if we are not provided with all relevant personal data. We will make this clear at the time the data is collected and will also explain what will happen if you do not provide the data.

When we process your personal data for the purposes of providing email alerts to receive Getlink news, we keep your data for the duration of your subscription and for three (3) months thereafter. Your IP address is retained in accordance with your cookie preferences.

Your personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

In the event that Getlink group is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

Your personal data will be processed in the European Economic Area (“EEA”). If we share your personal data with third party service providers established outside the EEA, we will identify the providers and non-EEA countries in which they are established.

When information is transferred outside the EEA and to a stakeholder or supplier in a country that is not subject to an adequacy decision by the European Commission, the data is adequately protected by standard contractual clauses approved by the European Commission, appropriate data protection and confidentiality certification or binding corporate rules of a supplier.

If you live outside the EEA, we will have to transfer your personal data outside the EEA as part of answering any questions you may have. Where applicable, we take all reasonable steps to ensure that your data is processed and transferred securely and in accordance with this privacy statement.

For more information, including to obtain a copy of the documents used to protect your personal data, please contact us using the contacts below.

The accuracy of the information that we hold about you is important tous. If any of the information that we hold is inaccurate or out of date, please let us know using the contact details set out at the end of this Privacy Notice. You also have the right:

• To ask us for a copy of your personal data
• To have your personal data corrected if it is inaccurate or incomplete
• To restrict the processing of your personal data
• To obtain the personal data you provide in a structured, machine readable format and ask us to share (port) this personal data to other organisations
• To object to processing in some circumstances.

Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to our processing your personal data, this will not affect any processing which has already taken place at that time.

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.

If you wish to exercise these rights, please contact us as set out below.

If you have unresolved concerns you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occured.

This Privacy Notice may be updated periodically. We will update the date at the top of this Privacy Notice accordingly. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this Privacy Notice as required by applicable law. Please check back frequently to see any updates or changes to the Notice.

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, feel free to discuss in the first instance with our Legal Department. If you require further information you can contact our Data Protection Officer. Contact details are set out below:

• Legal Department:
  – Email: legal@getlink.com
  – Post in the UK: Legal Department, UK Terminal, Ashford Road, Folkestone, Kent CT18 8X
  – Post in France: Département Juridique, Siege Exploitation, B.P. 69, 62904 Coquelles Cedex, France

• Data Protection Officer:
  – Email: DPO@getlinkgroup.com
  – Post in the UK: Getlink Data Protection Officer, UK Terminal, Ashford Road, Folkestone, Kent CT18 8XX
  – Post in France: Getlink Data Protection Officer, Siege Exploitation, B.P. 69, 62904 Coquelles Cedex, France

The controller will be Getlink S.E., European Company, Registered at the RCS de Paris under the number 483 385 142, located at 3, rue La Boétie, 75008 Paris.

Sherpass is a entity of Getlink SE.

Our security commitment so that you can browse with complete peace of mind.

At Sherpass, we care about the protection of your data while you are browsing and about the quality and reliability of the information we make available online.

Thank you for your trust. Enjoy browsing our website www.sherpass.tech

The designated online content publisher is Sherpass, an entity of Getlink S.E., a European company with capital of €220,000,000, located at 3 rue la Boétie 75008 Paris, registered in the Paris Commercial Register, registration number 483 385 142.

The contact email address is: communicationInternet@getlinkgroup.com

Philipe Juin, Smartborder Director of Getlink,  is the designated publication director.

The publisher undertakes to observe all laws regarding the creation and activity of a website.

The www.sherpass.tech website has been designed by the Kissagram Design agency in partnership with Laurent Azieres Consulting and is hosted by the company  OVH Cloud, located in Robaix, France

Getlink sources

Welcome to sherpass.tech . This website is owned and operated by Getlink (“us”, “we” and “our”). The registered office of Getlink is at 3, rue La Boétie, 75008 Paris, France,  with a capital of €220,000,000; 483 385 142 RCS Paris.

The terms and conditions below govern your use of this website. Please read these carefully before using this website. Your use of this website indicates that you accept these terms. If you do not agree to these terms you must not use this website.

Unless otherwise stated, the copyright, database rights, trademark rights and other intellectual property rights in the contents of this website (including without limitation all design, text, graphics, audio, video or image files and program code) are owned by us or our licensors. This includes the organisation and layout of this website together with any underlying software code.

You may print and download extracts from this website for your own personal use. You may not modify, alter, republish, redistribute, resend, sell or broadcast any material on this website to any other party or make such material available on-line or make the same available in hard copy or on any other media without our prior written permission.

If you breach any of these terms your permission to use this website automatically terminates and you must immediately destroy any downloads or printed extracts from this website.

Whilst we endeavour to ensure that this website is normally available 24 hours a day, We shall not be liable if for any reason this website mentioned above are unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

You may only use this website in accordance with these terms and conditions. In particular you agree to use this website only for lawful and proper purposes and:

not to post or transmit to or from these websites any material that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive or otherwise unlawful or objectionable

not to do, cause or permit anything to be done that may infringe our intellectual property rights or those of third parties

not to do, cause or permit anything to be done which infringes the privacy rights of any third party

not to do, cause or permit anything to be done that may be technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmless data)

not to make any unauthorised, false or fraudulent booking

not to alter or modify any part of this website and mobile apps.

Other than personally identifiable information, which is covered under our Privacy Policy any material you transmit or post to this website shall be considered non-confidential and non-proprietary and we shall be free to use such material as we see fit including copying, disclosing, distributing, incorporating and otherwise using such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

We sometimes provide links to other websites (including those of our contractual partners). If you use links to third party websites on this website, you will leave this website. We do not control and are not responsible for this website or their content or availability. Accordingly we do not make any representations about them, or any material found there, or any results that may be obtained from using them. Whilst we will do our best to help you in any dispute that arises between you and a third party we cannot be responsible for any loss or damage.

If you decide to access any of the third party websites linked to our website, you do so entirely at your own risk.

Whilst we endeavour to ensure that the information on this website is correct and updated, we do not warrant the accuracy and completeness of the material on the website mentioned above. We may make changes to the material on this website, or to the products, services and prices described in it, at any time without notice. Any reference to any product or service is not a promise that such product or service is available. You should take appropriate steps to verify any information before acting on it.

The material on this website is provided “as is”, without any conditions, warranties or other terms of any kind as to the operation of our website, the accuracy of the information or the products or services referred to on it. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this website.

We exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect or consequential loss or damages, or any loss of income, profits, goodwill, data, contract, use of money, or loss or damage arising from or connected in anyway to business interruption, and whether in tort (including without limitation negligence) contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of this website, any websites linked to our website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from our websites or any websites linked to this website.

Nothing in these terms and conditions shall exclude or limit our liability for:
death or personal injury caused by our negligence
fraud
any liability which cannot be excluded or limited under applicable law.

No information contained in our website is an invitation to invest in shares, or any other products or services or to otherwise deal in these or enter into a contract with any company.

We may revise these terms and conditions at anytime by updating this posting. You should check this website from time to time to review the current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages at this website.

If any part of these terms and conditions are found to be invalid, unlawful or unenforceable, the offending part shall be amended or extracted form the remaining terms all of which shall remain in full force as permitted by law.

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.

www.getlinkgroup.com